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Troubleshooting

Shift Won't Close

Resolve issues preventing shift closure and use force close if needed.

  1. Check 1: Any active orders (Pending, Held, Parked)? Complete or void them first

  2. Check 2: Internet connection stable?

  3. Check 3: Refresh the POS page (F5)

  4. Force Close Option (Manager/Owner only):

  5. Go to Dashboard → Reports → Shifts

  6. Find the open shift and click 'Force Close'

  7. Note: Force close sets final count to 0 and creates full discrepancy

  8. Enable auto-close in settings to prevent future stuck shifts

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